Terms & Conditions
Welcome to Seaviews Holiday Resort.
We hope you'll enjoy a relaxing and memorable stay in Jeffreys Bay.
Please take a few minutes to read the Terms & Conditions.
Familiarising yourself with this information will help avoid unnecessary inconvenience and ensure your stay runs smoothly.
Should you need any assistance, contact us directly.
Terms & Conditions
Welcome to Seaviews Resort in beautiful Jeffreys Bay, South Africa!
We're thrilled you've chosen to stay with us and want your time here to be relaxing and memorable.
These guidelines are designed to help everything run smoothly for you and fellow guests, so we can all enjoy the seaside vibes without a hitch. If you have any questions, our team is here to help – just reach out.
Bookings & Payments
All rates are in South African Rand (ZAR).
Our current rates are per person per night, with a minimum of a two person per night rate to ensure we can provide the best experience.
Our units can sleep up to six people, however the 6th bed is more suited for a small person or child, so when booking it’s best to limit each unit to 5 adults.
Little ones under the age of 2 stay for free, however they count toward our cozy unit limit of 6 people max.
We ask for a minimum of 2 nights stay, so you have plenty of time to unwind and our staff can prepare units for the next guests.
A 50% deposit secures your spot, with the balance due 4 days before arrival.
We accept cash, card, or EFT for your convenience.
Bookings are for adults 18+ as the main guest, who'll show a quick ID (like a passport or driver's license) at check-in and looks after the group.
It's just to keep things organised and safe.
If extra friends join, they're welcome at the per-person rate.
Just let us know ahead so we can prepare.
Reception Desk Hours: 8:00 AM to 5:00pm, Mon-Fri (excl. Public Holidays)
Check-in is from 2:00 PM to 5:00 PM to give us time to freshen up your unit.
If you're arriving a little later, give us a heads-up in advance – we'll make it work!
Late arrivals after 8:00 PM or without prior arrangement is subject to a small fee.
On arrival, the main guest will sign this agreement.
Think of it as our shared promise for a great stay.
Check-out by 10:00 AM helps us get ready for the next guests, but if you need a bit more time, chat with us (a fee may apply to keep things fair).
CHECK-OUT CHECKLIST:
Please leave all used towels in the bathtub.
Please switch off all lights and close all windows.
Please log out of all apps on the Smart TV box.
Please ensure all dishes are cleaned, dried and packed away.
Cancellations & Refunds
Life happens, and we understand plans can change.
Here's how we handle it to be fair to everyone:
More than 30 days before arrival: Full refund minus a small 10% admin fee.
15-30 days before: 50% refund.
Less than 15 days: No refund, as we hold the spot just for you.
Should something unexpected arise on our end (like maintenance), we'll offer a full refund or an alternative – we've got you covered.
Note:
This policy helps us keep availability open for others while protecting your booking.
If peak season (Easter weekend, Dec - Jan) calls for adjustments, we'll let you know upfront for smoother planning.
House Rules / Property Guidelines
Our goal is a peaceful, enjoyable escape for all, so these tips help keep the good times rolling:
Sorry, no pets – we love them too, but this keeps our spaces allergy-friendly and the local wildlife safe (rabbits, tortoises, helmeted guinea fowls, owls, and other birds, etc.).
Please observe the 20 km/h speed limit on the property at all times and follow the driving direction. This helps prevent crashes and protect guests, children, and the free-roaming small wildlife.
For the safety and wellbeing of our local wildlife, please do not chase, try and catch, throw stones at, or use slingshots on any animals.
· Smoking and vaping are not permitted indoors. Both produce lingering smells that can remain in the wooden cabin for a long time. Please smoke or vape only outside and use the ashtrays provided.
Quiet Hours: from 10:00 PM to 7:00 AM (Fri/Sat: from 11:00 PM to 7:00 AM).
i.e. no loud music or gatherings, so everyone can rest easy.
We'll provide a complimentary full clean once a week for stays over 7 days, including fresh towels and bedding (dishes are on you, though, to keep it simple).
In case of spills and stains, please do not attempt to clean them with chemicals, as these might cause damage to the furniture and other parts of the property. If you are unsure, please reach out to reception.
Never flush: condoms, wet wipes, sanitary pads, tampons, or similar personal items. These frequently cause expensive blockages. Please use the waste bins instead.
For garbage, just pop your sealed bags outside – we collect on Mondays and Fridays (plus Wednesdays from 15 December to 15 January). We'll handle braai cleaning on those days too, so you can focus on fun.
To keep everything in tip-top shape, please don't move furniture, bed/couch mattresses, or items between rooms, outside, or to other units – DO NOT put bed/couch mattresses or pillows on the floor either. This prevents damage to floors/furniture/items/etc. and helps us maintain that welcoming feel for future guests.
When leaving your unit for an outing, please remember to close the doors and windows. Sudden weather changes like wind and rain occur often in Jeffreys Bay, so please keep that in mind.
We appreciate you treating the property with care – no big changes or anything illegal, and kids always with an adult for safety.
Safety & Security
We know when the fun times are on, caution can sometimes be switched off, but please keep the following in mind for your and others’ safety.
Please be careful on the cabin steps and deck.
Surfaces can be slippery when wet.
Do not lean, climb, or sit on railings.
Watch your steps outside at night.
Braai as much as you want outdoors (but please extinguish fires fully afterward)
The wind can get a bit unpredictable and since we’re in wooden cabins, we ask that you please make use of charcoal fires only.
Please, no open flames inside for everyone's well-being.
Day visitors are welcome, however registered guests take full responsibilities for their guests. No visitors allowed during Quiet Hours.
Estate common areas (e.g. pool) are for registered guests of Seaviews Resort only (no access for day visitors).
Damage & Liability
We trust you'll love your stay as much as we love hosting, but just in case:
If something gets lost or damaged (like keys/tags or property repairs), guests will be responsible for the replacement cost plus a 20% admin fee. We'll charge fairly based on what happened.
For any items missing from the unit upon checkout, you’ll cover the replacement cost to keep things stocked for the next visitors.
You're responsible for your group's care of the space, but we're not liable for personal items, injuries, or vehicle issues – it's your adventure at your own pace.
Spot something off? Let us know right away so we can sort it quickly and keep your holiday on track.
Please note that certain common areas on the property are monitored by CCTV.
General
We're all about creating joyful memories here at Seaviews Resort.
In rare cases of things beyond our control (like weather, loadshedding/outages, etc.), we won't be liable, but we'll do our best to assist.
Your privacy matters – we only use your info for bookings and correspondence, and won't share it without your okay.
Please note that certain common areas on the property are monitored by CCTV and the footage may be used to resolve incidents.
Everything's governed by South African law, with any chats resolved amicably in Jeffreys Bay if needed.
Thanks for choosing us — we can't wait to make your stay special!
If there's anything we can do to enhance it, just say the word. Safe travels!
Services, Amenities and Facilities
Free Services Provided
Complimentary full clean once a week for stays over 7 days, including fresh towels and bedding (dishes not included)
Garbage collection and braai cleaning on Mondays and Fridays (please put bags outside)
[+Wednesdays from 15 December to 15 January]
Additional Services
Late checkout:
R200 for 2-4 extra hours (if unit availability allows)
Contact reception to check availability
Unit cleaning service (at a fee):
Please contact reception for details. Note: dishes not included
Additional or replacement bedding and towels:
Bed linen @ R200 / towels @ R30 per towel
Damaged or permanently stained linen and towels to be replaced per invoice + a 20% admin fee
Additional toilet paper (above the 4x complimentary rolls):
R10 per roll
Dishwashing service:
R100 per load
Extra braai cleaning (beyond standard cleaning schedule):
R50 per clean
Air fryer rental:
R100 per stay (request in advance)
NOTE:
Laundry services are not available on site, however we recommend:
Cornerstone Laundromat:
042 293 0398 / 079 787 0243 / 082 653 9316
Unit Amenities (Included in Stay)
Basic furnishings:
Beds with pillows & linens, cupboards, seating, tables/surfaces, TV with Smart Box for streaming, resort-wide Wi-Fi.
Bathrooms:
Ensuite – toilet, sink, shower, bin, towels, 2x complimentary toilet rolls
Guest – toilet, sink, bath with shower fixture, bin, towels, 2x complimentary toilet rolls
Fully equipped kitchen:
Cutlery, crockery, glassware, cookware, utensils, dish cleaning supplies (soap, cloths), kitchen sink, refrigerator with freezer, kettle, toaster, microwave, electric stove.
Fans in all rooms for cooling.
Multi-plug adapters provided for device charging –
To avoid service disruptions, please do not unplug Wi-Fi routers or Smart TV boxes.
Deck area with outdoor access.
Charcoal-only Braai (outdoor BBQ) with grid.
Outside shower & tap (perfect for returning from the surf and sand)
Iron and ironing board (free upon request from reception).
On-Site Amenities / Facilities
On-site amenities/facilities include:
Playground / play park
Tennis court
Pickleball court
(contact reception for racket/ball hire)
Swimming pool
(please note that access is for guests only; no day visitors allowed)
Swimming Pool Rules:
• Pool opening times:
1 December to 10 January:
08h00 to 21h00
11 January to 30 April:
08h00 to 20h00
1 May to 30 November:
08h00 to 18h00
• No lifeguard on duty - swim at your own risk.
• Children under the age of 10 must be supervised by an adult at all times.
• Keep gates closed at all times
• No glass objects or food and beverages allowed in pool.
• Proper swimwear required.
• No pets allowed in or around the pool.
• Do not swim under the influence of alcohol or drugs.
• No tampering with pool equipment or safety devices.
• The use of the “braai” facilities is for private functions only.
• No open fires or barbeque activities allowed.
• No excessive splashing of water
• Residents only - no day visitors.
• Management reserves the right of admission.
• Management accepts no responsibility for loss, damage, or injury to persons or property.
• Report any accidents or hazards to management immediately.
Thank you for reading.